Shipping Policy
How It Works
1. Processing and Handling: Orders will be processed within 1-3 business days from the date of purchase. Any delays will be communicated promptly via the email provided during checkout.
2. Shipping Methods: We offer standard shipping options. Please refer to the checkout for available shipping methods in your area.
3. Shipping Rates: Shipping rates are calculated at checkout based on the weight of the items and the destination.
4. Delivery Time: Standard shipping usually takes between 3-7 business days for domestic orders. International shipping times vary depending on the destination and customs processes. Please note that unforeseen circumstances might affect delivery times.
5. Order Tracking: A tracking number will be provided via email once the order has been processed and shipped. Customers can use this number to track their order's delivery status.
6. Shipping Restrictions: We currently ship to addresses within New Zealand. For international orders, any customs duties or additional fees incurred during shipping will be the responsibility of the customer.
7. Shipping Address: Customers are responsible for providing accurate and complete shipping information. Any additional fees resulting from incorrect or incomplete addresses will be the responsibility of the customer.
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Note: This shipping policy is subject to change and should be reviewed periodically for any updates or modifications.
Our Return Policy
The Small Print
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We stand behind the quality of our products at Mix & Match, perfectly imperfect, however as all our items are made from upcycled products and materials we do not have a return policy. Our hope is that you love your item, accept it for it's uniqueness and flaws as it is a one of a kind, handmade with love.
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Warranty at Mix & Match
The Information You Need to Know
At Mix and Match Perfectly Imperfect, we do not offer a formal warranty on our products. However, we take pride in providing high-quality clothing. While we strive for durability and excellence in our items, we cannot guarantee specific timelines for the lifespan of individual products due to varying usage and care. We stand by the quality of our merchandise and will address any concerns regarding defects or issues on a case-by-case basis.
Privacy at Mix & Match
All about Information Security
We prioritise your privacy at Mix and Match. We collect only essential personal information to process orders and improve your shopping experience. We do not share your details and maintain strict security measures to protect your data. Any non-personal data gathered is used to enhance our services. Your privacy matters to us.
Please note that while concise, this summary aims to convey the commitment to privacy and data protection at Mix & Match.